Client stories
Every journey is unique
Client Profile
Global Energy Company
Turnaround & Tech Adoption
Project Overview
Having lost months with inadequate change resourcing, the organisation needed to turnaround a tech adoption strategy - fast.
OneStep rapidly reviewed existing plans and designed a pragmatic, risk-based approach to change. We developed critical comms, support and training collateral, mobilised and upskilled change agents, and supported SteerCo decision-making.
The workstream went red to green in two months, with the change effort recognised as the best the organisation had seen in a decade.
500
Change Agents
43,000
System Users
Go Live
Occurred with minimal incidents
“The team were well informed by best practice - no just out of box plug and play. We put the team in a difficult position, having to work at breakneck speed - they got in quick, met us where we were and did a really nice job highlighting the gaps.”
Client Profile
Fashion Retailer
A Culture of Commerciality
Approach
A cost-pressured retailer needed to shift its culture toward genuine commerciality, across a range of critical head office teams (operations, supply chain, product development, merchandising).
Context
OneStep designed and facilitated a suite of leadership workshops, supporting teams to co-design new principles and governance for more market-driven decisions. We helped teams design streamlined processes and SLAs.
Result
New mindsets, habits and practices (eg collaboration and ruthless prioritisation) were activated, supported by systemic reinforces (eg governance). Together, this built a culture of commerciality and supported significant cost-reduction efforts.
“I can tell the difference across the business between people who have been through these workshops and those that haven’t”
Chief People Officer
Client Profile
Global Manufacturing
Project Overview
A Chief People Officer was leading her team through a portfolio of transformation – structural, cultural, regulatory and digital. OneStep provided a dedicated change team to both design and deliver the change management required for programmatic change, and coach and support the HR executive team on how to lead their teams through change.
1
Created change strategy and all supporting collateral for regulatory change
2
Created engagement strategy and supporting collateral for the HR executive
3
Built engagement and momentum for Global Business Services
“Amazing job - really impressive! We've been very happy with what you've delivered, and how you have delivered it. The approach you've taken with us has been spot on – very pragmatic, you adapted to us and supported great teamwork. This has been a very successful change and we will share it with leadership as an example of best practice.”
HR Director
Client Profile
Global Retail Chain
Within a high-pressured Retail environment, our client was replacing its legacy Digital stack, driving change across the omnichannel value chain. OneStep completed change impact analyses, built the change strategy and integrated plan for a pan-European rollout, and led on training, communications and stakeholder engagement throughout. The result was positive feedback from across the business, and a scalable, pragmatic approach focused on impact.
Project Overview
13
Markets
850
Retail stores
40,000
Impacted staff
“Thank you OneStep for representing the programme so positively with our business teams. You really get us and what we need.”
Client Profile
Global Law Firm
Partnership Development
A fast-growing Partner team was navigating turbulent times – absorbing market shifts, challenging team dynamics and increasing sales and cost pressures. OneStep supported with a blend of team interventions and 1:2:1 executive coaching, helping Partners improve sales skills, evolve people leadership approaches and reset how they collaborated and supported team outcomes.
Project Overview
“I love the way you partnered with us - your end-to-end approach felt tailored to our requirements. The work has been fantastic.”
Global Head of Partner Development
